- Trusted by 14,000+ UK members
Your health, protected 24/7.
One simple subscription gives you unlimited 24/7 GP appointments, a full Employee Assistance Programme with counselling sessions, plus 400+ retail, travel and lifestyle discounts — all for one clear monthly price.
-
24/7 GP Service
Video & phone appointments, day or night
-
EAP + Counselling
Confidential support + structured sessions
SIMPLE MONTHLY PLAN
£7/month
No annual tie-in · Cancel anytime · One rolling contract.
-
Unlimited 24/7 GP access
Video / phone · prescriptions · referrals -
Full EAP + counselling sessions
24/7 helpline · 6 structured sessions/year -
400+ retail & cashback discounts
Up to 40% off high-street brands -
Travel, gym & lifestyle perks
Lounge access · gym discounts · days out
Cancel anytime in writing
Your Two Core Benefits
Health support when you need it most
Two market-leading services that would cost far more separately — included as standard in every membership.
24/7 Virtual GP Service
Speak to a fully qualified UK GP at any time — 3am, weekends, bank holidays. No waiting weeks for an NHS appointment.
- Unlimited appointments — video or phone, no extra fees
- Private prescriptions — sent to your chosen pharmacy
- Sick notes & referrals — for specialists or your employer
- Open to all adults in your household
Employee Assistance Programme
Confidential, professional support for life’s challenges — mental health, stress, debt, family, legal and more.
- 24/7 confidential helpline — qualified counsellors on call
- 6 structured counselling sessions per issue, per year
- Legal, debt & financial advice from accredited specialists
- Family included — partner & dependants covered
Your Two Core Benefits
Health support when you need it most
Two market-leading services that would cost far more separately — included as standard in every membership.
Shopping & Dining
Up to 40% off supermarkets, fashion, electronics and 100+ restaurant chains.
Cashback Rewards
Earn up to 10% back at partner retailers — withdraw any time, no minimum.
Travel & Leisure
Airport lounge access, hotel upgrades, cinema tickets and experience days.
Gym & Fitness
Discounted memberships at 3,000+ gyms, plus digital fitness apps.
Tech & Utilities
Exclusive rates on broadband, mobile, insurance and household bills.
Family Benefits
Childcare discounts, days out, streaming bundles and learning platforms.
One simple price
£7.00 per month. That's it.
No tiers, no hidden fees, no annual commitment. Billed monthly by secure Direct Debit.
MEMBERSHIP
£7.00pm
Rolling monthly · Cancel anytime in writing
- 24/7 unlimited GP access
- 400+ retail discounts
- Travel & airport lounge perks
- Family household cover
- 24/7 Full EAP + 6 counselling sessions
- Up to 10% cashback
- Gym & fitness discounts
- Direct Debit Guarantee
Join Today
Set up your membership in 2 minutes
Complete the form. Your £7.00/month subscription is collected by secure Direct Debit.
Legal Information
Transparent terms. Fair to you.
Everything you need to know — including how to cancel in writing.
Income Group Benefits — Membership Terms
1. Parties — Contract between you and Income Group Ltd (trading as We are IGsend), registered in England & Wales. By signing up you agree to these terms.
2. Service — £7.00/month rolling membership including: 24/7 virtual GP service, Employee Assistance Programme (EAP) with up to 6 structured counselling sessions per issue per year, plus retail discounts, cashback and partner benefits. Third-party partner benefits are subject to their own terms.
3. Payment — £7.00 payable monthly in advance by Direct Debit on or around the 1st of each month. We will give you minimum 30 days’ written notice of any price change.
4. Your Obligations — Accurate information, no account sharing, fair use of GP and EAP services. Abuse may result in termination without refund.
5. Liability — Total annual liability limited to total fees paid. Indirect/consequential loss excluded to the fullest extent of English law.
6. Governing Law — English law, exclusive jurisdiction of the courts of England & Wales.
7. Notices — All formal notices in writing to: hello@igsend.co.uk
Cancellation & Refund Policy
1. Right to Cancel — You may cancel at any time, for any reason, without penalty.
2. Valid Cancellation Method — ONLY THIS METHOD IS ACCEPTED
Send written cancellation to
hello@igsend.co.uk
Please include your full name, registered email address and membership number if known.
Cancellations by telephone, chat, social media, post or any other channel are NOT valid and will not be actioned until confirmed in writing to the email above.
3. Effective Date — Cancellation takes effect at the end of your current paid‑up month. You retain full access to all benefits (GP, EAP, discounts) until that date. No further Direct Debits will be collected.
4. 14‑Day Cooling‑off (Consumer Contracts Regulations 2013) — You may cancel within 14 calendar days of joining without reason. If you have not accessed GP/EAP services you will receive a full refund within 14 days. If services have been accessed, a proportionate deduction may apply.
5. Direct Debit Cancellation — You may also cancel the Direct Debit instruction directly with your bank at any time (protected by the Direct Debit Guarantee). If you do so, please also notify us in writing to hello@igsend.co.uk so we can close your account.
6. Refunds — Only payable within cooling‑off, in case of our error, or under the Direct Debit Guarantee. No pro‑rata refunds for part‑months outside cooling‑off.
7. Acknowledgement — We will acknowledge all written cancellations within 3 working days. If you do not receive acknowledgement, please re‑send.
Privacy Policy
1. Controller — Income Group Limited trading as IGsend. We process data in compliance with UK GDPR and the Data Protection Act 2018.
2. Data Collected — Name, email, phone, address, and via our FCA‑regulated PCI‑DSS compliant Direct Debit provider, your bank details. GP/EAP usage data is processed by our clinical providers under strict confidentiality.
3. Lawful Bases — Contract performance (account creation, payment, benefits delivery), legitimate interest (fraud prevention, service improvement), consent (marketing — withdraw any time), legal obligation (6‑year HMRC financial retention).
4. Sharing — Only with: Direct Debit processor, GP & EAP providers (strict data processing agreements), cloud hosts, law enforcement only when legally compelled. We never sell your data.
5. Bank Details — Transmitted directly to our payment processor via TLS 1.3. We never store full bank details on our own systems.
6. Your Rights — Access, rectification, erasure, restriction, portability, objection — all by writing to hello@igsend.co.uk. You may also complain to the ICO (www.ico.org.uk).
7. Retention — Account data retained while active plus 6 years for financial records. Marketing deleted within 30 days of opt‑out.
Direct Debit Information
1. Instruction — You authorise your bank to allow IGSend Ltd to collect £7.00 per calendar month by Direct Debit.
2. Schedule — First collection within 5 working days of sign‑up; thereafter on or around the 1st of each month.
3. Changes — Any change to the £15.00 amount, date or frequency will be notified to you by email at least 3 working days in advance.
4. Direct Debit Guarantee — Full text displayed during sign‑up: immediate refund for errors, right to cancel via bank, 3‑day advance notice.
5. Failed Payments — Up to 2 re‑collection attempts. If still unpaid, account may be suspended; you will be notified in writing before further action.
6. Cancelling the Instruction — Either (a) write to hello@igsend.co.uk or (b) directly via your bank. Please always also tell us in writing so we can close your membership record.
7. Security — All payments processed to PCI‑DSS standards by our regulated service provider.
FAQs
Frequently asked Questions
How can we help
How quickly can I see a GP?
Usually within minutes. The 24/7 GP service is available round‑the‑clock — book via the app and you’ll typically connect to a doctor the same day, often the same hour.
How does the EAP counselling work?
Call the 24/7 helpline for immediate support. If structured therapy is needed, you’re allocated up to 6 BACP‑accredited counselling sessions per issue per year — phone, video or in‑person where available. 100% confidential.
How do I cancel?
Simply send an email to hello@igsend.co.uk with your name and registered email. Cancellation runs to the end of your current paid month — you keep all benefits until then. No fees, no tie‑in.
Is direct debit safe?
Yes — every payment is covered by the Direct Debit Guarantee. If anything is ever taken in error, your bank refunds you in full immediately.
Can my family use the GP & EAP?
Yes — your spouse/partner and dependants living at the same address are covered for both GP and EAP services as standard.
24/7 GP + counselling + discounts.
All for £7.00 a month.
Join 14,000+ members. Set up in 2 minutes. Cancel in writing anytime.
© 2026 Income Group. All rights reserved. Registered as a Company in England & Wales, no: 10522192.
Income Group Ltd is authorised and regulated by the Financial Conduct Authority with reference number: 809483.
Income Group Ltd is registered with the Information Commissioners Office with registration number: ZA486679.
Privacy Policy | Cookie Policy | Terms & Conditions | Complaints Policy
More from work, everyday. © 2026